![]() ![]() I get an error saying “Too much background noise" Please make sure that you take the test from a laptop or a desktop. This error occurs if you are using a mobile or a tablet. I get an error saying “Device not Compatible” Please set the correct date & time using your operating system settings/preferences. This error occurs if your machine does not have the correct date & time set. I get an error saying “System Clock Out of Sync” If you are copy/pasting, please ensure that you have copied the full username/password, and there are no blank spaces in the copied username/password. Please carefully enter the correct username & password. This error occurs if you are incorrectly entering the username and/or password. I get an error saying “Invalid Username or Password” If you cannot avoid copy/pasting the URL, please copy & paste the full URL. Please avoid copy/pasting the URL, and click the link directly from the email you received. This pop-up is served if the URL is incomplete. Please make sure you are not taking any external help throughout the testĬommon issues faced during the test I get a pop-up asking for “Tenant Alias”.Please make sure you are always visible in the camera throughout the test.Please do not take breaks during the test.Please make sure that you complete the test in a single go.Disable anti-virus popups, and any other system popups.Disable your screensaver, screen auto-lock, and display auto-sleep. ![]() Make sure that you are using a good quality wired headset with microphone for the testĮnsure that your operating system is setup.Make sure that your face is well-lit and clearly visible in the camera.Please try to use a broadband connection. Make sure that you have a stable Internet connection of 2Mbps+.Make sure that your laptop/desktop is connected to the power supply and/or UPS.Make sure that your phone is away and on silent mode.Make sure that no one else is present in the room.Avoid using unstable 3G/4G Networksīefore you start the test, you can check the system compatibility using this link: Things to do right before the test Select the right surroundings You must have a stable 300 kbps of Upload & Download speed. Only latest Google chrome and its five previous versions are supported. I3 5th Generation 2.2Ghz or equivalent/higher Good Quality Headset with Mic is mandatory Intel processor diagnostic tool freeze mac os x#Windows 8 or 10, Mac OS X 10.9 Mavericks or Higher Only use Laptop/Desktop DO NOT use Mobile/Tablet To take an online proctored test, you must have the following: Machine Intel processor diagnostic tool freeze how to#How to prepare for the test Prepare your computer ![]()
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